How can we help you?

Frequently Asked Questions

  • When will I get my delivery?

    In the most recent SMS and/or email you received from us, you will find information about what happens to your delivery. If you have not yet been informed of the date of your delivery, your goods have not arrived at Budbees terminal. You will be notified about your delivery date when the goods have arrived to us – If the selected delivery time does not work for you, you will be able to change it.

  • Where is my parcel?

    In the most recent SMS you received from us, you will find information about what happens to your delivery. If you have not yet been informed of the date of your delivery, your goods have not arrived at Budbees terminal. You will be notified about your delivery date when the goods have arrived to us – If the selected delivery time does not work for you, you will be able to change it.

  • I'm not at home the whole evening, Can I get my delivery at a specific time?

    When your parcel has arrived to our terminal and a delivery date has been booked, you will be given the option to upgrade your delivery with a time-window, that only allows us to deliver a specific time, for example between 6 pm and 7 pm.

  • I'm not at home at the time of the delivery, can you come again later?

    When we have sent you the estimated delivery time it’s no longer possible for you to change the delivery date since our driver is already on the way. Contact us via the link or at support@budbee.com and we will help you!

  • The driver is on his way to me, and I am not at home. What should I do?

    If you are not at home at the time of delivery, you can select to have your parcel placed outside your door. If you do not have the option to do so, for example, if an ID-check is required, you will receive an SMS that we were not able to deliver your parcel, with a link where you can book a new delivery. The package will then be returned to our terminal until it’s time for us to try again.

  • At what time will my parcel arrive?

    At 2 pm on the day of delivery, you will be notified with information about an approximate delivery time. Once the driver has started loading, you will be able to follow the delivery car all the way home to the door. Shortly before delivery, you will receive a new text as a reminder that we are close. The driver will call if more info is required to enter the building or find your door. If the package is to be delivered outside your door the driver will not disturb you, and a notification via SMS will be sent out once the parcel is delivered.