How can we help you?

Frequently Asked Questions

  • I just recieved a message that one or more of my packages have not arrived yet, when will you get them?

    Please contact the e-commerce for your packages, we can only track packages that have arrived to us and unfortunately can not respond when the packages are shipped from the e-retailer.

  • I haven't ordered anything, but I'm recieving messages about a delivery?

    We apologize for the inconvenience, we suspect that someone entered the wrong phone number on their order. Contact us directly in the link sent to you by SMS or send an email to and we will remove your number.

  • I recieved the wrong goods in the parcel, who should I contact?

    If you have received the wrong goods, contact the webshop you ordered from. Contact information to the webshop can be found in the link you received by SMS. Click at the question mark in the upper right hand corner when you open the link, and you will find the information there.

  • What does Budbee do to minimize your enviromental impacts?

    We are climate-compensating our deliveries with ZeroMission.

  • When will I get my delivery?

    In the most recent SMS and/or email you received from us, you will find information about what happens to your delivery. If you have not yet been informed of the date of your delivery, your goods have not arrived at Budbees terminal. You will be notified about your delivery date when the goods have arrived to us – If the selected delivery time does not work for you, you will be able to change it.

  • I'm not at home the whole evening, Can I get my delivery at a specific time?

    When your parcel has arrived to our terminal and a delivery date has been booked, you will be given the option to upgrade your delivery with a time-window, that only allows us to deliver a specific time, for example between 6 pm and 7 pm.