How can we help you?

Frequently Asked Questions

  • My parcel was damaged, how can I make a complain?

    Please contact the webshop and they will do their best to assist!

  • I live in a house where the entry door closes at night - the driver has to call me so I can open the door.

    Of course, the driver will call if there is a need for more info about the address or if there is a problem entering the building.

  • I want the parcel to be placed in my mailbox, how can I inform the driver about this?

    When you enter the link in the SMS from us, you will be asked if the package should be placed outside your door. Approve and leave a request for the package to be placed in the mailbox instead. If the package does not fit into the mailbox, the package will be placed outside your door.

  • I accidently deleted the text message that I recieved from budbee. How can I contact you?

    You can contact us here or at support@budbee.com.

  • I haven't recieved any SMS from you, where is my parcel?

    If you haven’t received any SMS from us, you might have entered the wrong phone number on your order. Please contact us here and we will review your order.

  • Can my partner collect the parcel if I'm not at home?

    In most cases, yes. However, if you are required to show an ID which matches the name on the parcel, it has to be personally collected by you. Check the link we sent you earlier for more information!