Customer Service2018-11-20T14:41:29+00:00

How can we help you?

Frequently Asked Questions

  • How can I chat with your customer support?

    If you enter the link you received via SMS, there is a question mark in the top right corner, where you will find our chat.

  • I paid extra for a specific time interval, what happens if the delivery show up late or earlier than that time?

    If we miss your time window and arrive more than 15 minutes late or early, you will of course be refunded this cost. You will then be notified both via text from us and by email from Klarna that the refund has been made.

  • I will not be home at the time of the delivery, can I change the date?

    You can change the date via the link you received by SMS until 12 am on the selected delivery date. You can also ask us to leave your parcel outside your door and pick it up later!

  • Do I have to pay if I want to return a parcel to the merchant?

    Budbee will not charge you directly, however, the webshop may have a return fee. Please read the terms and conditions on the webshop.

  • Do I need to put a return label on the parcel?

    You do not need to print a shipping label, we’ll take care of that! Pack the items you want to return in the original packaging or equivalent. Make sure the package is well sealed.

  • I missed my delivery, how can I book a new one?

    Via the link you have received in the SMS from us, you can book a new delivery. You can also contact us at support@budbee.com.