Customer Service2018-11-20T14:41:29+00:00

How can we help you?

Frequently Asked Questions

  • I recieved the wrong goods in the parcel, who should I contact?

    If you have received the wrong goods, contact the webshop you ordered from. Contact information to the webshop can be found in the link you received by SMS. Click at the question mark in the upper right hand corner when you open the link, and you will find the information there.

  • I cannot receive the package in the next few days, how many days ahead in the future can I book a delivery?

    From the arrival of the package to Budbee, we can book the delivery for up to 6 days ahead.

  • Can the driver call my partner instead? I will not be at home tonight.

    Yes, we can call your partner instead! All you need to do is change the phone number in the link we sent you earlier. After changing the phone number, all new notifications about the order will be sent to that number. If you need assistance, please contact us via the link you received or at

  • At what time will my parcel arrive?

    At 2 pm on the day of delivery, you will be notified with information about an approximate delivery time. Once the driver has started loading, you will be able to follow the delivery car all the way home to the door. Shortly before delivery, you will receive a new text as a reminder that we are close. The driver will call if more info is required to enter the building or find your door. If the package is to be delivered outside your door the driver will not disturb you, and a notification via SMS will be sent out once the parcel is delivered.

  • I just recieved a message that one or more of my packages have not arrived yet, when will you get them?

    Please contact the e-commerce for your packages, we can only track packages that have arrived to us and unfortunately can not respond when the packages are shipped from the e-retailer.

  • The driver is on his way to me, and I am not at home. What should I do?

    If you are not at home at the time of delivery, you can select to have your parcel placed outside your door. If you do not have the option to do so, for example, if an ID-check is required, you will receive an SMS that we were not able to deliver your parcel, with a link where you can book a new delivery. The package will then be returned to our terminal until it’s time for us to try again.