Frequently Asked Questions

  • I live in a house where the entry door closes at night - the driver has to call me so I can open the door.

    Of course, the driver will call if there is a need for more info about the address or if there is a problem entering the building.

  • I want the parcel to be placed in my mailbox, how can I inform the driver about this?

    When you enter the link in the SMS from us, you will be asked if the package should be placed outside your door. Approve and leave a request for the package to be placed in the mailbox instead. If the package does not fit into the mailbox, the package will be placed outside your door.

  • Can my partner collect the parcel if I'm not at home?

    In most cases, yes. However, if you are required to show an ID which matches the name on the parcel, it has to be personally collected by you. Check the link we sent you earlier for more information!

  • Can I collect the parcel at a pick-up point?

    We do not offer collection via an agent or pick up at our terminal. What we can do is change the delivery date or change the settings so the parcel can be placed outside your door (this is only possible if there is no signature requirement for the delivery).

  • When I click on the link in the SMS, Im getting redirected to an empty homepage. What's wrong?

    If the link doesn’t work, please contact us here or directly at support@budbee.com.

  • I have approved that the package should be placed outside my door, how do I know when the delivery has been made?

    You will get an SMS from us with information about the event of your delivery. You will also get a picture and text with information when the delivery is completed and put outside your door.

More questions about Deliveries