Frequently Asked Questions

  • How can I chat with your customer support?

    If you enter the link you received via SMS, there is a question mark in the top right corner, where you will find our chat.

  • I will not be home at the time of the delivery, can I change the date?

    You can change the date via the link you received by SMS until 12 am on the selected delivery date. You can also ask us to leave your parcel outside your door and pick it up later!

  • I missed my delivery, how can I book a new one?

    Via the link you have received in the SMS from us, you can book a new delivery. You can also contact us at

  • I never received my parcels, what happens now?

    Via the link you’ve received on SMS, you can see more information about what happens to your delivery. You can also contact us at

  • We have two deliveries for tonight, will they arrive at the same time?

    If you have multiple deliveries that will be delivered at the same day and address, the goods will arrive together.

  • Do I need to show identification?

    If you enter the link you received via SMS, you will find more information about the restrictions of your delivery. If the information says that you must personally receive the delivery and show ID, you have to identify yourself upon delivery.

More questions about Deliveries