Frequently Asked Questions
I paid extra for a specific time interval, what happens if the delivery show up late or earlier than that time?
If we miss your time window and arrive more than 15 minutes late or early, you will of course be refunded this cost. You will then be notified both via text from us and by email from Klarna that the refund has been made.
My parcel was damaged, how can I make a complain?
Please contact the webshop and they will do their best to assist!
I'm not at home the whole evening, Can I get my delivery at a specific time?
When your parcel has arrived to our terminal and a delivery date has been booked, you will be given the option to upgrade your delivery with a time-window, that only allows us to deliver a specific time, for example between 6 pm and 7 pm.
I'm not at home at the time of the delivery, can you come again later?
When we have sent you the estimated delivery time it’s no longer possible for you to change the delivery date since our driver is already on the way. Contact us via the link or at firstname.lastname@example.org and we will help you!
Do you deliver during office-hours?
We always deliver between 5 pm and 10 pm on weekdays. We recommend that you contact the webshop where you bought the goods and see if they’re able to change the address to your home address instead.